SHIPPING & RETURNS
ALISON McNEIL ARTIST
SHIPPING, ORDERING & RETURNS POLICY
I want you to be happy with your landscape painting, collage or other artwork. If you have any questions please contact me in advance at email@example.com
Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The painting you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.
How is my payment handled?
Payments are taken through PayPal in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. I do not store any of your debit/credit card details.
Paying by bank transfer
There is a checkout option to pay by bank transfer which many UK customers prefer. If you select this option you will be emailed with details of how to pay. Please pay immediately as the artwork is marked as sold immediately and unavailable to others.
I have placed my order, how soon will I receive my painting?
Original paintings will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.
I have placed my order, how soon will I receive my print?
All prints are made to order and orders are sent once a week to the printer, then to be signed and sent to you. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow 10 working days in total.
Can I collect my artwork from your studio?
Yes, if you are happy to travel to South Queensferry simply enter code COLLECT at the checkout. Once you have placed your order I will email you address details and we can work out a time to meet.
Is Shipping included?
Yes, most artwork has an estimated shipping cost included at checkout based on the size of the work and your location.
Note: At the current time shipping costs are varying significantly due to Brexit and Covid-19 restrictions, especially on air freight. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.
What about large or high value artworks?
I appreciate this is a high value purchase – and a piece of work I have have spent much time on! It’s important for both of us to make sure it is transported safely. Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. This will be noted in the Shipping details with each product listing. Shipping costs for large artworks need to be quoted individually – please contact me before purchasing. I will then contact you via email to discuss specialist shipping options before the artwork is dispatched. If you buy online first in order to secure the painting the shipping cost will be billed separately after agreement.
Can you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location. If your location is restricted once you get to the checkout you need a bespoke courier service. Message me with your details and the piece you would like and I can give you shipping options.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.
Shipping costs contribute towards packing supplies, labour and transit fees.
What about shipping to Europe?
Thanks to Brexit, it's all a bit difficult at the moment (June 2021) - Currently shipping to Europe requires regular updating - so please email me firstname.lastname@example.org and I can explore the shipping options for you... because if there is something you have seen and love (and are OK with the possible fees charged at customs) I will do my best to organise for you!